WARRANTY SERVICE CENTER ADDRESS
Bio Ionic Service Center
357 Mill Road
Staten Island, NY 10306
- Send your tool postage-paid only.
- We recommend using a service with tracking ability.
- It takes 10-30 business days, from date of receipt at the Service Center, to receive a new appliance from us.
- Missing information or lack of payment will cause delays to this timeline.
- We will only contact you in the event of a question.
- Bio Ionic Hotline 888.755.6834
BEFORE YOU SEND CHECKLIST
Remember to read and follow all instructions on your Bio Ionic® Warranty Request Form – front and back. Take note of what is NOT covered under warranty and applicable fees.
Send all of the following:
- Your appliance
- The appliance box, containing the UPC, is requested, but no longer required
- Free accessories do not need to be returned (e.g. Nozzles, Diffusers, and Brushes)
- A copy of your purchase receipt (ORIGINALS ARE NOT RETURNED)
- Your completed warranty request form
- Place and date of purchase marked clearly on your receipt
- Description of the problem with your appliance
- Payment of your warranty fee –Credit cards are only accepted. Do not send cash, checks or money orders, these will not be accepted nor returned.
This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state in USA and Canada.
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE TWELVE OR SIXTY MONTH DURATION OF THIS WRITTEN LIMITED WARRANTY. IN NO EVENT SHALL BIO IONIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER.
FREQUENTLY ASKED QUESTIONS
Q: Do I need to register my Agave Healing Oil appliance for warranty?
A: No, you simply need to retain your Warranty/Repair Request Form and your receipt. In the event of a problem, you will be asked to provide proof of purchase.
Q: My Agave Healing Oil appliance is no longer working properly; what do I do?
A: Please locate the Warranty/Repair Request Form that came in the box, or download the form for your tool on this page (see above).
Q: I need to send in my appliance for service under warranty, but I threw away my box containing the original UPC; what do I do?
A: Not to worry, the box is requested and appreciated, but is no longer required when applying for warranty service.
Q: I received free accessories (Diffuser, Nozzle, Brush) with my appliance purchase; do I need to include/return these with my appliance?
A: No, those free goods are yours to keep. Any accessories sent in will not be returned.
Q: What happens if my warranty claim is considered disqualified?
A: If you fail to provide acceptable proof of purchase that is within the terms of warranty or your appliance is deemed to not fall under allowed manufacturer defect, your claim can be considered disqualified.
Q: What types of proof of purchase do you accept?
A: A copy of your original purchase receipt (stating the store name, date of purchase, item purchased, and amount paid) or a signed letter from the place of purchase (stating the store/salon name, date of purchase, item purchased, and amount paid). A credit card statement alone is not acceptable.
Q: How long does it take for me to receive a replacement appliance?
A: Please allow 30 business days from the date of receipt at the Service Center to receive your replacement.
Q: How can I find out if you have received my warranty claim and will be sending me a replacement?
A: Track your package & confirm receipt at the Agave Healing Oil Service Center. It takes about 30 business days from receipt to process your claim. If we have any questions regarding your claim, we will contact you via phone and/or email.
Q: It has been more than 30 business days since you received my warranty claim and I still have not received my replacement; what do I do?
A: Please first track your package and gather all your records regarding your claim. Check to make sure your item was shipped to the correct address and was delivered. If it was signed for by us, then please give us a call at 888-755-6834 or email us at firstname.lastname@example.org with all the details of your claim.
Q: Does my warranty start over when I receive my replacement appliance?
A: No, the warranty is from original date of purchase only.
Q: Can I get a refund instead of a replacement?
A: No, our warranty only offers you a replacement appliance. Please refer to the return guidelines of the place of purchase.