Shipping & Returns
North America Orders (including all US States and Canada):
$8.95 for orders of up to $99.00
FREE SHIPPING for orders of $100.00 and above
$50.00 for orders $0.00 to $299.00
FREE SHIPPING for orders of $300.00 and above
- Orders are processed Monday to Friday 8am to 5pm Pacific Standard Time
- All orders are shipped via UPS
- We cannot ship to PO boxes
- International orders are sent via the least expensive option unless instructed otherwise by the customer
Agave strives to provide exceptional and satisfying customer experiences. If you are not satisfied with your purchase from bioionic.com, we will issue a refund or exchange. In order to process your refund or exchange, please call our Customer Service line at 888-755-6834 to speak with a representative Monday through Friday 8:00 A.M – 5:00 P.M. (Pacific Standard Time) or by email at email@example.com.
- Products must be returned within 30 days of their original purchase date.*
- For non-damage related returns, product must be returned, damage-free and in good working order in order to receive a full refund.
- Returns must include a copy of the receipt and a fully completed Web Order Return Form
- Refunds will be processed through Pay Pal once tool is received. Please allow up to 30 days for refund processing.
- Cost of shipping is nonrefundable
- Original shipping charges are refunded only if the product is defective or improperly shipped.
- Any free product or gift must accompany the return along with the packing sheet to receive a refund to the payment method used on agaveoil.com
Return/Defective Ship-to Address:
Bio Ionic Warranty Center
357 Mill Road
Staten Island, New York 10306
*Agave does not take ownership of a returned item until it reaches our warehouse. In our sole discretion, a refund may be issued without requiring a return.